Last updated: 07/06/2026
These Terms of Service (hereinafter "ToS") govern access to and use of the BackupMonitor.cloud service (hereinafter "the Service"), published and operated by BackupMonitor (hereinafter "the Publisher").
The Service is a platform for assisting in the monitoring of computer backup reports. It enables users to centralize their backup reports, have them automatically analyzed by artificial intelligence, and receive alerts when problems are detected.
Registration for the Service implies full and unreserved acceptance of these ToS. The user acknowledges having read these terms before creating their account and accepts them without reservation.
The Publisher reserves the right to modify these ToS at any time. Users will be informed of any substantial modification by email. Continued use of the Service after notification constitutes acceptance of the new terms.
The Service provides the following features:
Backup report history is retained for a period of 15 days. After this period, reports are automatically deleted. It is the user's responsibility to regularly review their reports and save any information they deem necessary.
The Service is intended exclusively for professionals: companies, associations, public bodies, or self-employed workers acting in the course of their professional activity. Registration is reserved for natural or legal persons acting in a professional capacity. The Service is not intended for individuals acting for personal purposes. By registering, the user declares that they are acting in the course of their professional activity and undertakes to provide accurate and up-to-date information.
Each user benefits from a free trial period of 7 days. At the end of this period, report processing is suspended until a paid plan is subscribed. Data and collection addresses are preserved.
The user is responsible for the confidentiality of their login credentials and for all activity carried out from their account.
The Service offers several paid plans whose features (number of daily reports, price) are detailed on the "Plans" page of the website. Prices are shown in euros excluding tax.
Payment is made by credit card via the secure Stripe platform. The subscription is monthly and automatically renewed. The user can modify or cancel their subscription at any time from their account or the Stripe portal.
In the event of a plan change, prorated billing is applied.
The user may cancel their subscription at any time from their account (under "Settings") or via the Stripe management portal. No minimum commitment is required beyond the current month.
Cancellation takes effect at the end of the current billing period. The user retains access to the Service until that date. No cancellation fees apply.
After the cancellation takes effect, the account switches to "expired" status. Data and collection addresses are retained, allowing for possible reactivation at a later time.
As the Service is billed monthly with no commitment, no refund is provided for the current month after subscription renewal. The user is encouraged to cancel their subscription before the renewal date if they do not wish to be charged for the following period.
However, in the event of a proven Service malfunction preventing normal use for a significant duration, the user may request a full or partial refund for the affected month by contacting the Publisher. Each request is reviewed on a case-by-case basis.
In the event of a billing dispute, the user is invited to contact the Publisher within 30 days of the disputed billing date. The Publisher undertakes to respond within a reasonable timeframe and to seek an amicable resolution.
For any claim: contact@backupmonitor.cloud.
Important — Please read carefully:
The Service is a monitoring assistance tool. It does not in any way replace a complete and proven backup policy.
The user acknowledges and accepts that:
The Publisher strives to ensure the availability of the Service 24 hours a day, 7 days a week. However, the Publisher cannot guarantee uninterrupted availability and shall not be held liable for interruptions, suspensions, or slowdowns of the Service, whatever the cause (maintenance, technical failure, force majeure, etc.).
The Publisher reserves the right to temporarily interrupt the Service for maintenance operations, without such interruption giving rise to any compensation.
The Publisher collects and processes the personal data necessary for the operation of the Service (name, first name, email address, company name). This data is processed in accordance with the General Data Protection Regulation (GDPR).
Backup reports transmitted to the Service are processed confidentially. They are automatically analyzed by artificial intelligence through the services of Mistral AI (Paris, France), the provider used for inference. Data transmitted to Mistral AI is processed strictly within the scope of report analysis and is not disclosed to any other third parties.
No data transmitted to Mistral AI is used for training its artificial intelligence models. Mistral AI does not retain any data transmitted by the Service. Mistral AI is compliant with the General Data Protection Regulation (GDPR). For more information, please refer to their Data Processing Addendum (DPA).
The user has the right to access, rectify, delete, and port their data. These rights may be exercised by email at the Publisher's contact address.
All elements of the Service (text, graphics, software, interface, trademarks, logos) are the exclusive property of the Publisher and are protected by intellectual property laws. Any unauthorized reproduction, representation, or use is prohibited.
The user may terminate their account at any time by contacting the Publisher. Subscription cancellation takes effect at the end of the current billing period.
The Publisher reserves the right to suspend or terminate any account in the event of a violation of these ToS, misuse of the Service, or non-payment, without notice or compensation.
The user agrees to:
The Publisher shall not be held liable for failure to perform its obligations in the event of force majeure, as defined by French case law, including but not limited to: natural disasters, wars, strikes, power or telecommunications failures, third-party provider failures, cyberattacks.
These ToS are governed by French law. In the event of a dispute relating to the interpretation or performance of these terms, the parties agree to seek an amicable solution. Failing an amicable agreement, the dispute shall be submitted to the competent courts within the jurisdiction of the Publisher's registered office.
For any questions relating to these ToS or the Service, the user may contact the Publisher at the following address: contact@backupmonitor.cloud
Full publisher information is available on the Legal notice page.